At Spectrum, we understand it’s our job to get things done and constantly communicate the progress we’re making in improving communities. We’re the only community management company in Austin, that has a Same Day Response policy. This means that, whenever a board member or homeowner asks a question or is looking for information, they will get their answer the same day!
The reason we’re able to deliver this level of customer service is because we’re structured differently. We realized years ago that most association management companies weren’t built in a way that would allow community managers to respond quickly to requests from homeowners or board members. The problem was every single issue or request for a community went through that community manager; in fact, most HOA management companies assign more than a dozen communities to just one manager.
There simply wasn’t enough time in the day for things to get done.
We realized a different approach was needed. And that’s when we decided every homeowners association should have a team of specialists assigned to it. The community manager acts as the project manager and board liaison in our company, CC&R violation drives/walks and architectural improvement requests are handled by a site manager, and billing and financial issues are handled by a bookkeeper assigned to the community.