Concierge Rep Serves as the first point of contact to our guests. Interaction can take many forms: phone, email, online chat, or face-to-face. Client Relations Manager (CRM) Manages a team of CMs and SMs. Sometimes manages a small portfolio of HOAs, as well. OUR ODD ROLES Community Manager (CM) Manages a portfolio of HOAs. Serves as the main point of contact for HOA board members and committees. Facilitates all HOA meetings, monitors special projects, and keeps an eye on budgeting and financials.