Spectrum operates in a complex market. We are hired to solve difficult problems, and often receive very critical or outright hostile feedback from homeowners who have not followed the HOA rules, shirk responsibility, and are out to express frustration. Even when we deliver perfect service with a smile, we must understand we will have days with negative feedback, which can influence our mood. This means the most important decision we make will be related to our own attitude toward negative feedback. We will receive positive feedbackfromthethousands of customers we serve so professionally every day; but most importantly, the motivation, support, and encouragement will come from your colleagues! • DOING SOMETHING WORTHWHILE AND MEANINGFUL • MAKING A DIFFERENCE FOR SOMEONE ON OUR TEAM • BEING FANATICAL ABOUT HELPING OTHERS BE SUCCESSFUL • MEASURING SUCCESS BASED ON WINNING TOGETHER BETTER AS: WE DEFINE