How do I file a grievance?

How do I file a grievance?

Do you have a question or would like to file a grievance?

A: Please do not report on conflicts with your neighbor. Please do report any common area issues. Our Site Managers are in the community typically two times per month with a few exceptions, and they complete a thorough inspection of all homes within the community. Any violation of the documents that the driver sees while they are in the community is violated and escalated per the Violation Policy for the Association each time they are on the property. We have found that most violations that are reported to us, are already in the escalation process or they are outside of our responsibility. Additionally, we cannot give other Owners information on an account outside of their own. Due to this, there is no reason to report a violation to us for any deed restriction matters. However, if this is an issue that may fall under the jurisdiction of local law or code enforcement, such as a safety concern or sanitation issue, we encourage you to reach out to those entities for additional enforcement action.

If you need to share a concern or an idea about our services, you can always email us at [email protected].

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