Did you get a courtesy letter?

Oh no! It happens to the best of us. Don’t worry though, simply follow the directions in the letter and you’re good to go. Receive more than one notice? Please follow instructions carefully to avoid potential fees. Do you still need assistance?

Questions about Property Notice?

Here are our most frequently asked questions and the answers.

A Property Notice is an observed or reported condition on a homeowner’s property, which does not comply with the community’s Declaration of Covenants, Conditions and Restrictions (CC&R’s). The CC&R’s are available on your community’s website by logging into your homeowner account. Select the “Documents” link under the “Community Info” category at the top of the webpage.

A courtesy notice is a friendly reminder to address the property maintenance concern that may have been identified during the property inspection by the Spectrum Team. The goal is to help to maintain the overall look and feel of the community. No fines or enforcement is associated with the notice.

If you received a Property Notice letter, it is because your home or property has an issue or observation counter to the guidelines in the Association rules and policies. Communication is issued to owners when the management company observes an issue.

Please act quickly to come into compliance after getting a letter.
Many associations have fines for lingering compliance with Property Notices and we want to help you avoid the issue from worsening.

Unless the letter addresses a daily fine, there is no need to contact us once you have become in compliance after receiving a Property Notice, we will notate it on our next visit to the property and remove the Property Notice from the account when corrected.

No additional action is needed if you have corrected the Property Notice after receiving a courtesy notice.

To dispute a Property Notice, please log into your account on the mobile app or website, select “Property notices“, and select the correct one. Once you have done that, select “Add a note.” This message will go directly to your site manager for review and they will contact you once they have reviewed the item. Please allow several days for this review as they may need to consult the Association rules or the Board of Directors.

The fining process is described on the letter you received as well as found on the website in the Community’s Property Notice Policy. Different from the Declaration of Covenants, Conditions and Restrictions (DCCR), this policy states how the DCCR will be enforced to include a Property Notice/fining schedule. To view your associations Property Notice policy, log into your account and select the “Documents” link under the “Community Info” category at the top of the webpage.

Force(d) maintenance is an action taken by the Homeowners Association on Property Notices that have met the final stages, and all notices have been exhausted per the Governing Documents of the community. When an enforcement is executed, a general contractor will go to the property and cure the Property Notice. The cost of hiring the general contractor to cure the Property Notice will be billed to your account.

Take action and correct the Property Notice or if you are unable to cure the Property Notice in the time allotted, you might be able to request additional time to cure the Property Notice. The goal in sending Property Notice letters/notice is to gain compliance and help maintain or improve the overall look and feel of the community. Every owner should share this common goal and support the efforts to maintain property values by maintaining their properties.

Most communities will allow you to request an extension of time to come into compliance. To make a request access your online account and locate the Property Notice option under the “For Homeowners” tab. Locate the Property Notice and use the Add Comment option to leave a note asking for an extension.

* Please provide the specific date you will be in compliance. If any additional information is needed, or the date requested is deemed unreasonable

To see the status of a Property Notice, view a photo of a courtesy notice or Property Notice letter, log into your homeowners account by entering your email address and password. Select the “Property Notice” link under the “For Homeowners” category at the top of the webpage.

Properties are inspected monthly or twice a month (may vary per community) by Spectrum to enforce the community rules. Please don’t let them frustrate you; our only goal is to help keep the community looking its best and help maintain your property values in the neighborhood.

Still have questions about your courtesy notice?