To purchase a pool card login to your account or Register a new account. Use the order form from the ‘Amenities tab’ on your association’s main web page. After payment a receipt will be emailed to you providing either instructions for pickup or shipping information.
To register an existing pool card log into your homeowner account and select the ‘Amenities tab’ on your association’s main web page. You will need to have the pool cards to register the card numbers. Cards will be activated by the end of the business day if requested before 3 p.m. (CST) otherwise they will be activated the following day.
To gain access to your community pool after purchasing or registering your access card, place the access card flat on the card reader. You will hear a beep, or a green light will turn on; open the pool gate immediately, as the gate only releases for a short time for you to enter.
Is your community pool open today? Log on to your homeowner page and verify the pool rules and hours under the documents section of your association’s website.
Pool card not responding? If the card does not respond at all when placing on the reader during pool hours, the card may be demagnetized or otherwise damaged and a new card will need to be purchased. Please log into your account to find instructions on purchasing a pool card for your community. If the reader does respond or beep, but does not open, then your car may no longer be registered or been deactivated for another reason. If this is the case, please contact us at [email protected] and we will check the status and give you instructions on what may need to be done to resolve the issue.
Note: Some communities will remove access to some amenities including the pool if there is a past due balance on your account. If you are unable to access the pool, please check your account and ensure all amounts owed have been paid.
Most communities do not require you to re-register an existing pool card. Unless you have received an email from your association telling you registration is required, then your existing pool card should work just fine! Simply visit the pool when it is open and enjoy! If you are not sure, please log into your account and navigate to the pool information page. If your association requires registration, instructions will be there.
Standard Shipping: Order mailed via USPS within 24 hours of ordering; cost included in order total. In-Office Pickup: Order will be ready by 4:00 p.m. on same business day; cost included in order total. Orders placed after 3:00 p.m. today will be ready the next business day. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays). Rush Shipping: Orders placed by 4:00 p.m. on business days will be sent the same day with expedited shipping; $10 additional.