Access & Amenities
Community Pool Access
POOL ACCESS & QUESTIONS
To gain access to your community pool after purchasing or registering your access card, place the access card flat on the card reader. You will hear a beep, or a green light will turn on; open the pool gate immediately, as the gate only releases for a short time for you to enter.
Is your community pool open today? Log on to your homeowner page and verify the pool rules and hours under the documents section of your association’s website.
Pool card not responding?
If the card doesn’t respond when placing on the reader the card may be demagnetized or no longer be registered. To reset your access card, please email contact@spectrumam.com with your property information, including homeowner name, property address, and neighborhood name, along with a photo of the front and back of the pool entry card, if possible.
Note: Some communities will remove access to some amenities including the pool if there is a past due balance on your account. If you are unable to access the pool, please check your account and ensure all amounts owed have been paid.
Log on to your homeowner page and verify any special requirements for pool access by checking the Pool Information Page on your association’s website.
In-Office Pickup: Order will be ready by 4:00 p.m. on same business day; cost included in order total. Orders placed after 3:00 p.m. today will be ready the next business day. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).
Rush Shipping: Orders placed by 4:00 p.m. on business days will be sent the same day with expedited shipping; $10 additional.
Complete a Pool or Gate Waiver Form
Most association require a form to filled out each year
Note: If you recently purchased your device online, then the form was part of your purchase processand likely doesn’t need to be completed again.
Community Gate Access
GATE ACCESS
Homeowners can request a custom gate code for events or contractors. As a homeowner, you, your guests, and vendors you authorize may gain access into the community the following ways:
Examples of what you would request a temporary code for are an event at your house, a temporary visitor or a vendor completing a short-term project at your property address. To program a temporary code we do require one business day.
GATE TROUBLESHOOTING
If the light does not illuminate a replacement battery may need to be purchased.
If the remote was purchased today the programming may not be complete as of yet. Please allow until the end of the same business day for programming to be completed.
If you received your remote from the previous owner the remote may have been deactivated due to the previous owner vacating the community. To have the remote reactivated, send an email to contact@spectrumam.com along with your property information and a photo of the front and back of the remote (if possible) to be reactivated.
If your neighborhood gate appears to have physical damage or is not working please contact us immediately by completing this form.
Community Gate Access
GATE ACCESS
As a homeowner, you, your guests, and vendors you authorize may gain access into the community the following ways:
A gate access code that is a numeric sequence that can be programmed into the entry gate. It is recommended to share this code only with members of your family or household. Contact Spectrum Association Management immediately if you believe your code has been compromised by emailing us at contact@spectrumam.com to request a new code and fill out a Spectrum Gate Access Waiver.
Examples of what you would request a temporary code for are an event at your house, a temporary visitor or a vendor completing a short-term project at your property address. To program a temporary code we do require one business day.
GATE TROUBLESHOOTING
If the light does not illuminate a replacement battery may need to be purchased.
If the remote was purchased today the programming may not be complete as of yet. Please allow until the end of the same business day for programming to be completed.
If you received your remote from the previous owner the remote may have been deactivated due to the previous owner vacating the community. To have the remote reactivated, send an email to contact@spectrumam.com along with your property information and a photo of the front and back of the remote (if possible) to be reactivated.
If your neighborhood gate appears to have physical damage or is not working please contact us immediately by completing this form.
Community Facilities
RESERVE A COMMUNITY FACILITY
Click below to complete the form to reserve a community facility.