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Access and Amenities 2018-08-16T08:48:03+00:00

Access & Amenities

Community Pool Access

Purchase a Pool Card

To purchase a pool card login to your account or Register a new account. Use the order form from the ‘Amenities tab’ under the ‘Community Info tab’ on your association’s main web page. After payment a receipt will be emailed to you providing either instructions for pickup or shipping information.

*Not available for all associations.

Login to purchase a pool card

Register an Existing Pool Card

To register an existing pool card log into your homeowner account and select the ‘Amenities tab’ under the ‘Community Info tab’ on your association’s main web page. You will need to have the pool cards to register the card numbers. Cards will be activated by the end of business day if requested before 3 p.m. (CST) otherwise they will be activated the following day.

Login to register your pool card

POOL ACCESS & QUESTIONS

Access to Your Community Pool

To gain access to your community pool after purchasing or registering your access card, place the access card flat on the card reader. You will hear a beep, or a green light will turn on; open the pool gate immediately, as the gate only releases for a short time for you to enter.

Pool key card is not working?

Is your community pool open today? Log on to your homeowner page and verify the pool rules and hours under the documents section of your association’s website.

Pool card not responding?
If the card doesn’t respond when placing on the reader the card may be demagnetized or no longer be registered. To reset your access card, please email contact@spectrumam.com with your property information, including homeowner name, property address, and neighborhood name, along with a photo of the front and back of the pool entry card, if possible.

Note: Some communities will remove access to some amenities including the pool if there is a past due balance on your account.  If you are unable to access the pool, please check your account and ensure all amounts owed have been paid.

Does the card need to be registered this pool season?

Log on to your homeowner page and verify any special requirements for pool access by checking the Pool Information Page on your association’s website.

Shipping information

Standard Shipping: Order mailed via USPS within 24 hours of ordering; cost included in order total.
In-Office Pickup: Order will be ready by 4:00 p.m. on same business day; cost included in order total. Orders placed after 3:00 p.m. today will be ready the next business day. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).
Rush Shipping: Orders placed by 4:00 p.m. on business days will be sent the same day with expedited shipping; $10 additional.

Community Gate Access

Purchase a Gate Remote

To purchase a gate remote login to your account or Register a new account. Use the order form from the ‘Amenities tab’ under the ‘Community Info tab’ on your association’s main web page. After payment a receipt will be emailed to you providing either instructions for pickup or shipping information.

*Not available for all associations.

Login to purchase a gate remote

GATE ACCESS

Homeowners can request a custom gate code for events or contractors. As a homeowner, you, your guests, and vendors you authorize may gain access into the community the following ways:

Gate Access Code

A gate access code that is a numeric sequence that can be programmed into the entry gate. It is recommended to share this code only with members of your family or household. Contact Spectrum Association Management immediately if you believe your code has been compromised by emailing us at contact@spectrumam.com to request a new code and fill out a Spectrum Gate Access Waiver.

Directory

The directory lists homeowners who have requested that their name be shown on the keypad at the entry gate. Guests or vendors will find your name on the keypad and press the designated button, and then the system will dial the phone number programmed for you. Once you answer the call, press 9 to grant access to the caller, or press 5 to deny access. After either selection, the call will be disconnected. If you elect to be placed in the directory, only your name will be shown on the keypad for visitors to view. To add your name to your gate directory, email contact@spectrumam.com and request a Spectrum Gate Access Waiver.

Gate Remote

You may also purchase a remote that activates the entry gate. Click to Buy Gate Remote. Please note that remotes are optional and entry by gate access code or directory listing is free of charge for all homeowners.

Temporary Gate Code

A temporary gate code is a gate code that allows access for a limited amount of time. To request a temporary gate code, use the form below. Your code will be assigned to you based on the gate system requirements; you will not be able to select your own code.

Examples of what you would request a temporary code for are an event at your house, a temporary visitor or a vendor completing a short-term project at your property address. To program a temporary code we do require one business day.

Request Gate Code

GATE TROUBLESHOOTING

Light doesn't illuminate when the button is pressed

If the light does not illuminate a replacement battery may need to be purchased.

When was the gate remote purchased?

If the remote was purchased today the programming may not be complete as of yet. Please allow until the end of the same business day for programming to be completed.

Gate remote from previous owner

If you received your remote from the previous owner the remote may have been deactivated due to the previous owner vacating the community. To have the remote reactivated, send an email to contact@spectrumam.com along with your property information and a photo of the front and back of the remote (if possible) to be reactivated.

Gate damaged / not working

If your neighborhood gate appears to have physical damage or is not working please contact us immediately by completing this form.

Community Gate Access

Purchase a Gate Remote

To purchase a gate remote login to your account or Register a new account. Use the order form from the ‘Amenities tab’ under the ‘Community Info tab’ on your association’s main web page. After payment a receipt will be emailed to you providing either instructions for pickup or shipping information.

*Not available for all associations.

Login to purchase a gate remote

GATE ACCESS

As a homeowner, you, your guests, and vendors you authorize may gain access into the community the following ways:

Gate Access Code

A gate access code that is a numeric sequence that can be programmed into the entry gate. It is recommended to share this code only with members of your family or household. Contact Spectrum Association Management immediately if you believe your code has been compromised by emailing us at contact@spectrumam.com to request a new code and fill out a Spectrum Gate Access Waiver.

Directory

The directory lists homeowners who have requested that their name be shown on the keypad at the entry gate. Guests or vendors will find your name on the keypad and press the designated button, and then the system will dial the phone number programmed for you. Once you answer the call, press 9 to grant access to the caller, or press 5 to deny access. After either selection, the call will be disconnected. If you elect to be placed in the directory, only your name will be shown on the keypad for visitors to view. To add your name to your gate directory, email contact@spectrumam.com and request a Spectrum Gate Access Waiver.

Gate Remote

You may also purchase a remote that activates the entry gate. Click the ‘Buy Gate Remote’ button below. Please note that remotes are optional and entry by gate access code or directory listing is free of charge for all homeowners.

Temporary Gate Code

A temporary gate code is a gate code that allows access for a limited amount of time. To request a temporary gate code, use the form below. Your code will be assigned to you based on the gate system requirements; you will not be able to select your own code.

Examples of what you would request a temporary code for are an event at your house, a temporary visitor or a vendor completing a short-term project at your property address. To program a temporary code we do require one business day.

Request Gate Code

GATE TROUBLESHOOTING

Light doesn't illuminate when the button is pressed

If the light does not illuminate a replacement battery may need to be purchased.

When was the gate remote purchased?

If the remote was purchased today the programming may not be complete as of yet. Please allow until the end of the same business day for programming to be completed.

Gate remote from previous owner

If you received your remote from the previous owner the remote may have been deactivated due to the previous owner vacating the community. To have the remote reactivated, send an email to contact@spectrumam.com along with your property information and a photo of the front and back of the remote (if possible) to be reactivated.

Gate damage / not working

If your neighborhood gate appears to have physical damage or is not working please contact us immediately by completing this form.

Community Facilities

RESERVE A COMMUNITY FACILITY

Click below to complete the form to reserve a community facility.

Reserve Community Facility
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