From experience to communication to excellent customer service, the best HOA management companies strive to provide top-notch service to their homeowners’ associations. So, what do the best HOA management companies have in common?
Experience
Many HOA members are volunteers and have other obligations that take their time. The best HOA management companies allow the board to make decisions while the management company helps make their vision for the community a reality.
Experienced HOA management companies have knowledge and background in all aspects of community association management and can use that foundation to move your HOA forward.
Certification and Education
Because HOAs require professional knowledge and a deep understanding of property management, many states require HOA management companies to have a specialized license. Many companies have experts who have been professionally educated in property management.
The HOA management company should have the proper licenses and certifications (if required by state law), preferably by established organizations like the Community Associations Institute, or a certificate of Community Associations from the National Board of Certification for Community Association Managers.
At the very least, a great HOA management company will have a team of industry professionals who are well-versed, through ongoing training, in all things HOA-specific.
Organized
HOA management companies can organize your HOA by creating checklists, schedules, reminders, and maintenance plans to keep daily HOA operations running smoothly. Less time spent on administrative tasks means more time for the HOA to add value to their community!
Effective Communication
Communication is crucial to effective association management. The best management companies are attentive and quick to respond to questions and concerns before they get out of hand.
Management companies don’t just communicate with the board – they can, and should, communicate with employees, vendors, and homeowners. They can help with problems that arise, as well as taking a proactive approach by providing training, explaining HOA tasks and responsibilities, delegating assignments, and mediating disputes.
Innovative
The best HOA management companies are always looking for ways to innovate and add value to their clients. This could be by implementing new technology to accommodate more efficient operations, or by keeping up with market trends to attract new homebuyers.
When it comes to finding a great HOA management company, there are certain things you should look for. If you’d like more information on this topic, please check our article Questions to Ask an HOA Management Company.
Related: Choosing the Best HOA Management Company must come with the Best Insurance Company. Visit BlueLime Insurance Group today!
