Technology plays an ever-increasing role in our lives, including how we together manage and service your homeowners’ association. SpectrumAM has been very busy with several key technology updates in order to service you and your homeowners better.
In this unprecedented time of remote work and social distancing, our technology has not only allowed us to continue operating at 100%, but we have also implemented additional technology tools over the past two months in order to provide even better service than before. These are not necessarily in response to the COVID-19 crisis, but they are welcome additions to our services that are here to stay.
Kindly allow us to provide you with a general update on these activities and investments:
Homeowner Contact Support
Early this year, we started with an update of our Homeowner Services Contact Center. We invested in a new phone system and ticket system that allows us to track each interaction from our homeowners by phone, email, and chat. As we gain data over time, we will be able to provide regular updates on the type and volume of requests from our homeowners and partners.
Amenities Reservations
We have also rolled out a new reservation system for communities with amenities that can be rented by the homeowners. Integrating with your homeowner portal, this system is called Checkfront, and it will allow homeowners to see the availability for, reserve, and pay for their rental right at their fingertips on your SpectrumAM HOA website!
Spectrum HOA Mobile App
This is a very exciting addition to our service product and major ongoing development project! In March, we deployed version 1.0 of our Spectrum HOA Mobile App.
Knowing that homeowners and board members are on the go, mobile is the new way people wish to conduct their business. The app allows homeowners and board members to log in and manage their HOA account from their smartphone or tablet, no matter where they are!
In version one, the focus has been on account status, payment options, ACC status, violations, access to your governing documents, and news. Additionally, board members can access financials and ACC and Violations in your community. This will also be an additional way to communicate with your homeowners.
We are very excited about where this can go, and we will continue to develop the tool over the coming years to ensure we deliver a fully digital and engaged community experience.
Broadcast Texting
In addition to the mobile app, we have also launched a community broadcast texting program to help keep your homeowners in the know while on the go. Knowing we all operate day-to-day with our phones, this tool gives boards the ability to communicate instantly with important or emergent news in the community.
ACC Committee Voting System
Our ACC team has also implemented an updated digital platform to allow ACC members to review and vote on individual requests, both on their web portal and on the mobile app. This is a behind-the-scenes software solution homeowners may never know about, but it will allow for greater speed and transparency in the process.
SpectrumAM is driving change in the HOA market on the ACC side.
Most management companies basically forward the request received to the ACC Committee, but SpectrumAM has a detailed process to ensure easy handling by the ACC Committee, and we are also promoting our ACC One-Touch system to allow a greatly reduced handling time. With ACC One-Touch, many requests have gone from weeks to one day!
Cloud Computing and Data Security
Although this is not a new technology for SpectrumAM in 2020, the current events shine a light on preparedness. For a while now, we have been prepared for an event like this with all our systems operating in a cloud environment. This allowed us to have zero lapse in services as we moved to remote working. We have also been operating with multiple enterprise-level cloud security programs in place, which allows us to extend the same levels of data security outside our offices as we do inside our offices.
SpectrumAM.com Self-Service Options
We also understand that homeowners wish to find information and resources to help themselves when they need to reach their HOA. Over the years, we have continuously improved our website with this purpose with a deep knowledge base, information, and self-service request forms. Recently, given the economic climate, we made it easier for homeowners affected by the COVID-19 crisis to seek relief options.
Virtual Board Meetings
Finally, we have rolled out virtual board meetings in our communities to continue to manage association business while adhering to the social distancing guidelines. Since this improvement, we have seen an increase in homeowner involvement with the HOAs, leading to a more engaged and happier membership.
Thank you again for your partnership in making your association a successful digital community. We know technology is ever-changing, and we intend to continue to evolve our tech offerings to match the needs of our communities, vendors, and employees. We invite you to communicate with us if you see opportunities for improvements and assistance!
Board members on HOA boards across this country volunteered with close to 92 million hours last year! Thank you for your trust, and for volunteering your time to make your community better!
