Rapid Response Options

Contact SpectrumAM 2017-10-31T01:15:46+00:00




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      Quick Answers and Solutions

      Once you have successfully logged in with a temporary password you may change your password by selecting the MY PROFILE tab on the left hand side. Located under your email address you may enter a new password and once again below to confirm it. Click submit to finish your request.
      Visit spectrumam.com and click the Login button. Once you are on the login page select the Reset password link and enter your email address. A temporary password will be emailed to you shortly. You may then use that new password to access your account. If you are still having trouble please send an email to contact@spectrumam.com and a Concierge Representative will assist you.
      Please visit the Spectrum homepage and click on the New User tab. Fill out the required information and click Submit. Within 24 hours your registration will be approved and you will receive an email with a temporary password. You will then be able to log in with your email address and new temporary password. Please note the passwords are case sensitive. If you are experiencing difficulties please contact a Concierge Representative at contact@spectrumam.com
      Once you are logged in to your Association’s website

      • Click on the Pay Assessments tab.
      • Under the recurring payments section select Credit Card.
      • At the top of the page select ‘Set up recurring payment’.
      • Then select ‘Set up a new Autopay’.
      • Select the recurring payment date (please check your statement for your due date)
      • Choose payment frequency (monthly, quarterly, bi-annually or annually).
      • Choose final payment date. You may also choose to make indefinite payments with no end date.
      • Click continue to enter in the recurring payment amount you would like deducted and select continue.
      • Select the type of card you wish to use and fill in the required fields.
      • Please note the processing fee will automatically calculate and will be charged for each recurring payment.

      The fastest way to make a payment is to pay online. However, we take payment by phone. Simply, select the option to make a payment when you call.

      If you have any questions about what you owe please contact us and we will be happy to discuss those charges with you.

      If there are extenuating circumstances that have led to you not being able to pay your association dues or if you need a little extra time you may consider requesting a payment plan.

      You may request a payment plan online using this form. Your request will be sent to a Concierge Representative who will be in contact with you shortly to discuss your request. You may also contact a representative by phone, by email, or through our online chat.

      If you are making a change to the exterior of your home or a change anywhere on your lot you likely need to get approval from the Architectural Control (or Review) Committee for your association.  Submit an Improvement Request.
      First, thank you for serving in the Military. We sincerely appreciate your service and want to be as accommodating as possible. We need to have an address for you in order to send bills and other correspondence. If you will not have someone living in your home that will take care of your mail and all items dealing with the home, please provide us (in writing) with an address of where the association should send correspondence. With regard to paying your dues we recommend one of the following: 1) Prepay your dues for the time you will be away, 2) Set up an auto bill pay through your bank, or 3) Set up automatic ACH withdraw on our website. We also recommend that you have someone set up to maintain your yard, fence, home, and other improvements.
      It is the responsibility of each homeowner to ensure their Association and Management Company has a correct mailing address on file. If you need to change your mailing address please complete this form on our website.
      A payment plan may help break up the balance owed into smaller monthly payments. It is designed for accounts that are currently past due where the owner needs additional time to make payments.

      If you request a payment plan or need to make special arrangements for payment please include any details that you think will be helpful in understanding your unique situation.

      Accounts in payment plan status may incur interest and charges related to costs to your association. Please contact us if you have questions related to the amounts on your account. Apply for a payment plan here.