Meet Our Management Team

As Vice President of Resident Services, Cyd brings extensive experience and a passion for excellence. She excels in customer satisfaction and operational excellence, with a proven track record in Revenue Operations and Client Retention. Cyd is dedicated to empowering board members to create vibrant communities. Her dynamic approach combines strategic insight with a personal touch. Outside work, she enjoys hiking, rescuing dogs, and volunteering, fueling her creativity and drive.

As the Vice President of Business Operations at SpectrumAM, Angelica is dedicated to supporting the communities and associations we serve. With a strong passion for helping people, she oversees the operations departments, ensuring that every aspect runs smoothly and efficiently. Committed to providing a positive customer experience for everyone, Angelica leverages her expertise to enhance service delivery and foster strong community relationships. When she’s not working, you can find Angelica volunteering to coach her children’s activities and playing with her rescued pups.

Sally Armitage has been with SpectrumAM since 2019, most recently serving as the Vice President of Client Relations. With a commitment to providing outstanding service, she leads a team of dedicated professionals focused on adding value to the portfolio of HOAs. Sally is passionate about delivering an outstanding customer experience for both Boards and communities alike. Outside of work, she enjoys spending time with her family and she is often found on a sports field or on deck at a swim meet supporting her kids!

Elizabeth is the Division Director for the Austin and Temple/Waco market, focusing on strengthening long-term community relationships through consistent service delivery and an elevated HOA experience. Since joining Spectrum in 2017, she has brought operational insight and a deep understanding of the company’s service model, guiding teams in delivering a reliable and uniform service product that supports strong community retention. Recognized as “refreshingly different” in the HOA experience, Elizabeth prioritizes clear communication, proactive support, and a solutions-driven leadership style that instills trust and confidence among board members and residents. Her commitment to professionalism and excellence ensures that each community receives dependable guidance and a higher standard of care. Outside of her professional responsibilities, Elizabeth enjoys spending quality time with family and friends and traveling to explore new destinations.

As Division Director for Spectrum AM in the Houston Division, Tiffany is a hardworking, committed professional with a passion for helping others and making a positive impact in the communities she serves. She takes pride in delivering exceptional service, building meaningful relationships, and ensuring a positive experience for clients.
Tiffany is a supportive leader who is dedicated to her team and to helping boards and homeowners navigate their community needs with professionalism and care. Outside of work, she enjoys cheering from the sidelines at her daughters’ sporting events.

With over three years of experience in the community association management industry and a degree in Literature, Melissa brings a unique blend of communication, leadership, and problem-solving skills to her role. Melissa is dedicated to supporting community managers, board members, and the communities they serve, with a focus on operational excellence and exceptional customer service.

Melissa works closely with community managers, board members, and the business developer to drive growth and create positive outcomes throughout the Phoenix Division. Her goal is to build and maintain strong partnerships with the associations Spectrum serves, ensuring communities receive responsive support, trusted guidance, and a positive management experience.

Outside of work, Melissa enjoys traveling, spending time with her family, and creating lasting memories with the people who matter most.