Websites

We built hyper-focused online and internal service forms that address homeowner needs while simultaneously considering the needs of board members. We’re now able to offer more targeted service and quickly resolve customer inquiries as a result. On one of our forms, we were able to reduce response time from average of 15 minutes to an average of 5! Faster response times lead to happier customers.

We wanted an intranet that could house internal training and communication tools in a way that made sense for us, but couldn’t find it… so we built it ourselves using existing resources. The end result? An industry-leading internal training program that is so popular we now offer it to friendly competitors to help their companies build culture, connect, and train.

We take welcoming new customers into the Spectrum family seriously. Our transitions team utilizes a unique tracking tool that enables them to complete 160 required tasks within an association’s first 60 days with us.

Our website hosting includes a proprietary firewall to help determine which traffic should be allowed. Disk Write Protection, Disk Write Limitations, and secure backups ensure well-rounded security and browsing experience.

Our email archive tool ensures that historical association emails are readily available in the event you need them. Not only can we tell you when the email was sent, we can tell who received it.

We consider ourselves friends of both the customer and the planet. We use a printing service specifically designed to track print jobs carefully. It will even provide reports on usage! This allows customers to review their printing need more accurately and make printing decisions off accurate data.

Online chat has grown to be the most popular forms of communication with our customers. It’s convenient, efficient, and immediate. Not willing to settle for standard solutions, we’ve improved our chat feature by creating a customized, user-friendly messenger, so it can be even more useful to homeowners in immediate need. Customized responses combined with intelligent, contextualized routing gets homeowners the service they need faster than ever before.

Tracking a community’s financial well-being is a critical piece of HOA management. We created a tool called the Financial Dashboard that enables us to accurately report on the effectiveness of your billing policy and your billing policy’s ROI. We also provide the association’s reserve fund history and offer recommendations for increasing your financial stability and reducing your risk.

Possibly our best security feature, we’ve partnered with a ground-breaking platform that gives us secure access to our internal data and customer accounts. We receive secure identity management via a single sign-on system combined with, multi-factor authentication. The system also enacts lifecycle management (provisioning) through a user’s single experience using it.

All our systems operate in a cloud environment and have for several years. Our cloud system and data security were put to the test when we transitioned to remote work, but we experienced zero lapses in services. Our multiple enterprise-level cloud security programs allow us to enjoy the same data security outside our offices as we do inside our offices.