Common Pool FAQs
If your association allows reservations, simply fill out our amenity reservation request and our amenities team will handle your request.
If your pool card is not working during the swim season, please send an email to contact@spectrumam.com with your homeowner account and pool card information.
If your pool card or pool keys are not working during the swim season, please send an email to contact@spectrumam.com with your homeowner account and pool card information.
Please Note: Some communities will remove access to some amenities including the pool if there is a past due balance on your account. If you are unable to access the pool, please check your account and ensure all amounts owed have been paid.
Pool waivers should be mailed or returned to the SpectrumAM office nearest to you. Each division’s office is equipped to supply access devices and fulfill each order request. You may find your nearest location here.
If required by your community, under the “Amenities” tab, there is a registration button located on the pool information page of your association’s website.
Complete the digital form to register your current amenity access device and click submit. Your access device will be registered and activation by the end of the following business day.
Please visit the Pool & Gate Form page to complete the waiver for your request.
Associations that turn off accessibility to association amenities seasonally will follow one of two practices. If your association will be requiring a registration of amenity access cards, you will follow the instructions provided in the pool registration.
If your association does not require registering an access card, the device will be reactivated when the pool opens for the seasons. Pool open and closing dates, as well as operation times, are located on the association’s website under “Amenities”. Please check your individual community page for association specific information.
Please find the pool waiver form here.
Purchases of amenity access differs by association. Please log in to your resident account to verify if online purchase is an option through your community’s website.
Should you require further assistance for your amenity inquiry, email contact@spectrumam.com with your homeowner account information.
Pool rules can be found under the “Document” tab on your association’s website. You will need to login with your User ID and password to obtain your association specific information regarding your amenities. You may login here.
Your amenities hours of operation are available on the association’s website, under the Amenities tab. Please login to your homeowner portal for your association’s website here.
All users of the association’s amenities are required to complete the current season’s pool waiver. Renters are also required to have owner authorization prior to re-registration or purchase of the amenities access device.
A copy of the current lease agreement, or written owner authorization, can be submitted to contact@spectrumam.com.
If you require a replacement of your pool key, log in to your homeowner portal on the association’s website here and navigate to the Amenities tab.
Current pricing for your amenity access device will be listed on the page, as well as payment options and instructions.
Some associations have lifeguards or gate attendants monitoring the access to the pool for your community.
If your Community has amenities you will be able to find their address on the Community Info tab of your Association’s website.
Each community has a different policy regarding rental or reservation of the association amenities. Some communities allow for parties to be held without a reservation, some require a reservation with a charge and/or deposit and some do not allow for any type of parties. There are often options for renting out the pavilion or clubhouse areas and then have access for guests to the pool. To find your specific community policy, please log into your account and navigate to the Community Info tab and click on the Amenities option.
If your association allows reservations, simply fill out our amenity reservation request and our amenities team will handle your request.
Community pools are routinely cleaned. Some associations have automatic systems that continuously clean and balance chemicals to ensure that the pool is clean and safe for use. Others have attendants on site who check the cleanliness and chemical levels throughout the day and balance as needed. Many pools are also closed one day a week to allow for a thorough cleaning after high usage times (like weekends).
Some communities opt for shorter hours each day to minimize impact on the pool and allow for the pool to be open seven days a week. Each community partners with a certified pool management company to create a plan to ensure the highest cleanliness and safety standards allowing their residents to enjoy the benefit of this added amenity.