Community Pool Access
To purchase a pool card login to your account or Register a new account. Use the order form from the ‘Amenities tab’ on your association’s main web page. After payment a receipt will be emailed to you providing either instructions for pickup or shipping information.
*Not available for all associations.
To register an existing pool card log into your homeowner account and select the ‘Amenities tab’ on your association’s main web page. You will need to have the pool cards to register the card numbers. Cards will be activated by the end of the business day if requested before 3 p.m. (CST) otherwise they will be activated the following day.
POOL ACCESS & QUESTIONS
To gain access to your community pool after purchasing or registering your access card, place the access card flat on the card reader. You will hear a beep, or a green light will turn on; open the pool gate immediately, as the gate only releases for a short time for you to enter.
Is your community pool open today? Log on to your homeowner page and verify the pool rules and hours under the documents section of your association’s website.
Pool card not responding?
If the card does not respond at all when placing on the reader during pool hours, the card may be demagnetized or otherwise damaged and a new card will need to be purchased. Please log into your account to find instructions on purchasing a pool card for your community. If the reader does respond or beep, but does not open, then your card may no longer be registered or been deactivated for another reason. If this is the case, please contact us at [email protected] and we will check the status and give you instructions on what may need to be done to resolve the issue.
Note: Some communities will remove access to some amenities including the pool if there is a past due balance on your account. If you are unable to access the pool, please check your account and ensure all amounts owed have been paid.
Most communities do not require you to re-register an existing pool card. Unless you have received an email from your association telling you registration is required, then your existing pool card should work just fine! Simply visit the pool when it is open and enjoy! If you are not sure, please log into your account and navigate to the pool information page. If your association requires registration, instructions will be there.
In-Office Pickup: Order will be ready by 4:00 p.m. on same business day; cost included in order total. Orders placed after 3:00 p.m. today will be ready the next business day. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).
Rush Shipping: Orders placed by 4:00 p.m. on business days will be sent the same day with expedited shipping; $10 additional.
Community Gate Access
To purchase a gate remote login to your account or Register a new account. Use the order form from the ‘Amenities tab’ under the ‘Community Info tab’ on your association’s main web page. After payment a receipt will be emailed to you providing either instructions for pickup or shipping information.
*Not available for all associations.
GATE ACCESS
Homeowners can request a custom gate code for events or contractors. As a homeowner, you, your guests, and vendors you authorize may gain access into the community the following ways:
A gate access code that is a numeric sequence that can be programmed into the entry gate. It is recommended to share this code only with members of your family or household. Contact Spectrum Association Management immediately if you believe your code has been compromised by emailing us at [email protected]. To request a new code or change your code, please complete the Gate Code Request/Change Form.
The directory lists homeowners who have requested that their name be shown on the keypad at the entry gate. Guests or vendors will find your name on the keypad and press the designated button, and then the system will dial the phone number programmed for you. Once you answer the call, press 9 to grant access to the caller, or press 5 to deny access. After either selection, the call will be disconnected. If you elect to be placed in the directory, only your name will be shown on the keypad for visitors to view. To add your name to your gate directory, please complete this Gate Directory Request Form
You may also purchase a remote to activate the entry gate. Please login to your account and navigate to the Amenities page to find instructions on purchasing a gate remote online. Please note that remotes are optional and entry by gate access code or directory listing is free of charge for all homeowners.
A temporary gate code is a gate code that allows access for a limited amount of time. To request a temporary gate code, use the form below. Your code will be assigned to you based on the gate system requirements; you will not be able to select your own code.
Examples of what you would request a temporary code for are an event at your house, a temporary visitor or a vendor completing a short-term project at your property address. To program a temporary code we do require one business day.
GATE TROUBLESHOOTING
If the light does not illuminate a replacement battery may need to be purchased.
If the remote was purchased today the programming may not be complete as of yet. Please allow until the end of the same business day for programming to be completed.
If the card does not respond when placing on the reader, during pool hours, the card may be demagnetized due to the previous owner vacating the community. To have the remote reactivated, complete the waiver form here.
If your neighborhood gate appears to have physical damage or is not working please contact us immediately by completing this form.
Report Gate Damage
Community Facilities
RESERVE A COMMUNITY FACILITY
We have made it convenient to reserve your community amenities by logging in to your online account and selecting ‘Book Amenities’ under the ‘Amenities’ dropdown menu.
Log into your online account for:
- User-friendly self-service booking ability up to 6 months in advance. No need to call to reserve!
- Check the availability of the amenity you want to reserve
- Easy access to all rental specifications, including list of on-site equipment
- Quick and secure credit card payment
- Immediate booking confirmation received via email
- Interior photos of your community amenities
Log into your account now to access your community calendar.
