Portfolio

We built hyper-focused online and internal service forms that address homeowner needs while simultaneously considering the needs of board members. We’re now able to offer more targeted service and quickly resolve customer inquiries as a result. On one of our forms, we were able to reduce response time from average of 15 minutes to an average of 5! Faster response times lead to happier customers.

Using our iPad-based solution, our team monitors and reports on association deed restrictions and common area reviews. This allows us to quickly document and communicate our observations, including photos, for your homeowners to address. We’ve also created “Refreshingly Different” friendly yet effective letters in an effort to encourage neighborly conduct and community buy-in.

We manage our internal projects via a robust platform designed to deliver products in a consistent, well-tested fashion. Association managers also use project management tools to move your projects forward, and then keep you up to speed with your weekly community update.

We have two ways to quickly communicate with our homeowners via email. One through our text based email solution built into CINC systems and another through a customized iteration of an AWS hosted service where we can deliver more directed and custom messages to our communities.

We wanted an intranet that could house internal training and communication tools in a way that made sense for us, but couldn’t find it… so we built it ourselves using existing resources. The end result? An industry-leading internal training program that is so popular we now offer it to friendly competitors to help their companies build culture, connect, and train.

Our departments perform thousands of functions for our associations on a daily basis. Managing so many tasks, many of which are going on all at once, takes focus, dedication, and the right software. We’ve developed a system that makes tracking and training a standardized process, so you can expect the same result for each task – no matter who’s doing it.

Our custom-built portfolio management tool allows us to monitor and manage our customers’ needs and progress from a micro and macro level. Whether we’re trying to decide who should manage the community or manage a manager’s workload, our portfolio management system is key to providing a fantastic customer experience.

We take welcoming new customers into the Spectrum family seriously. Our transitions team utilizes a unique tracking tool that enables them to complete 160 required tasks within an association’s first 60 days with us.

Our website hosting includes a proprietary firewall to help determine which traffic should be allowed. Disk Write Protection, Disk Write Limitations, and secure backups ensure well-rounded security and browsing experience.

Our email archive tool ensures that historical association emails are readily available in the event you need them. Not only can we tell you when the email was sent, we can tell who received it.