Portfolio

We consider ourselves friends of both the customer and the planet. We use a printing service specifically designed to track print jobs carefully. It will even provide reports on usage! This allows customers to review their printing need more accurately and make printing decisions off accurate data.

Online chat has grown to be the most popular forms of communication with our customers. It’s convenient, efficient, and immediate. Not willing to settle for standard solutions, we’ve improved our chat feature by creating a customized, user-friendly messenger, so it can be even more useful to homeowners in immediate need. Customized responses combined with intelligent, contextualized routing gets homeowners the service they need faster than ever before.

Tracking a community’s financial well-being is a critical piece of HOA management. We created a tool called the Financial Dashboard that enables us to accurately report on the effectiveness of your billing policy and your billing policy’s ROI. We also provide the association’s reserve fund history and offer recommendations for increasing your financial stability and reducing your risk.

Possibly our best security feature, we’ve partnered with a ground-breaking platform that gives us secure access to our internal data and customer accounts. We receive secure identity management via a single sign-on system combined with, multi-factor authentication. The system also enacts lifecycle management (provisioning) through a user’s single experience using it.

All our systems operate in a cloud environment and have for several years. Our cloud system and data security were put to the test when we transitioned to remote work, but we experienced zero lapses in services. Our multiple enterprise-level cloud security programs allow us to enjoy the same data security outside our offices as we do inside our offices.

ACC One-Touch is our system for quickly processing ACC/ARC submissions. It dramatically reduces handling time for requests that meet certain criteria. The average response time for customers who use ACC One-Touch is one-two days (the industry average is several weeks). We’ve received dozens of 5-star reviews and customer notes of appreciation for exceeding expectations and allowing their projects to carry on without delay!

We recently reimagined what the best ACC submission process would look like and started with that. This allowed us to create an exclusive online experience that guides homeowners through the submission process in a way that’s fast, simple, and easy. Since it launched last year, it has dramatically increased approval response times and made homeowners rejoice on Google reviews about the improved process.

Every inquiry into our company is entered and tracked to resolution using our ticketing system. We run analytics and measure our performance throughout the organization. This helps ensure nothing falls through the cracks and all customers are supported as quickly as possible. This also gives great insight into the history of correspondence with each homeowner, allowing us to best service homeowners and identify trends.

Communicate more quickly and more easily than ever before. With our mass broadcast email feature, we can send messages from you to your community on the same day you make the request. We have communication experts on staff to review the message before sending it. Get the right message to your community quickly.

Streamline your revenue. Your homeowners can set-up recurring online payments for HOA assessments. Recurring online payments let your homeowners set up auto-renewal for their assessments, creating convenience for the homeowner and consistency in your association revenue.