A survey conducted by LightStream and Wakefield Research in May 2020 revealed that an impressive 73% of the 1,300 U.S. homeowners surveyed are planning to undertake home improvement projects. Similarly, when Bank of America surveyed 1,054 Americans, they found that over 70% of these homeowners are planning improvements for their homes. This trend underscores the growing enthusiasm among homeowners to enhance and upgrade their living spaces.
As any board member knows, a surge in home improvement projects means an influx of home improvement requests. Fortunately, your team at SpectrumAM is here to help approve these requests and get homeowners started on their projects. One of the most prominent ways we assist with home improvement requests is through our ACC One-Touch program.
For associations utilizing ACC One-Touch, home improvement requests that are straightforward approvals or denials are processed automatically. An ACC coordinator will review and respond to these requests, usually within 48 hours of submission by the homeowner, without requiring any action from the ACC or board. This can boost your community’s response time to improvement requests by an impressive 85%.
So, how does this work? When a community enrolls in ACC One-Touch, the ACC coordinator collaborates with the HOA review committee to develop guidelines detailing how the requests included in the One-Touch process should be handled. Only the requests outlined in these guidelines will be pre-authorized for ACC coordinators to automatically process.
The types of requests commonly included in ACC One-Touch guidelines are general property maintenance requests and common improvement requests. General property maintenance encompasses tasks like replacing worn-down items, such as fencing or painting, with identical replacements. Homeowners replanting their flowerbeds, repainting their doors, or refinishing their decks fall into this category.
Another type of request ideal for ACC One-Touch is common improvement requests that clearly adhere to the rules in the CC&Rs. These can include installing solar panels, building sheds, planting trees, or adding outdoor lighting, depending on your community’s specific regulations.
Each month, the HOA will receive a report detailing all the requests processed for the community. You’ll likely be amazed at all the work the board and the ACC didn’t need to do!
If your community has already signed up for ACC One-Touch, congratulations to you and your board for making your neighbors’ lives so much easier. If your community hasn’t signed up for this fantastic service yet, what are you waiting for? The best time to sign up would have been when you first became a Spectrum Association Management customer, but the second-best time is now! Please reach out to your community manager to see how easy it is to get started.
Don’t Miss Out!
By signing up for ACC One-Touch, you’re not only streamlining the process for your homeowners but also significantly reducing the workload for your board and ACC. This innovative program ensures that your community can thrive with timely and efficient home improvement approvals.
Make the smart move and join the many communities already benefiting from ACC One-Touch. Your neighbors will thank you, and you’ll see the positive impact in no time. Get in touch with your community manager today to experience the difference!
