Let’s be honest – every HOA struggles with residents who skirt the rules. Sometimes it’s a one-time thing, and other times it’s chronic. No matter what rules are being broken, every HOA needs to address the issues without coming across like “that” HOA who enforces a rule so absurd it receives national attention. Since no HOA board wants negative media attention or bad neighborhood blood, we’ve put together these helpful guidelines for effective and reasonable rule enforcement!
Make the rules known!
No one can follow rules they don’t know, so take the time communicate them. Send out newsletters, set up a website where rules can easily be viewed, and if you haven’t already launched a social media account for your HOA, read this post and start using it to improve communication!
Prioritize fair enforcement.
One of the fastest ways to create bad blood between residents and the HOA is to selectively enforce rules. If one neighbor is cited for leaving garbage bins on the front porch, but the neighbor two houses down is left alone, you’ve got a problem. If you’re going to enforce a rule for some, make sure you enforce it for everyone.
Unreasonable rules.
Get rid of rules that just don’t make sense. For example, a rule that says you can’t fly the American flag except on specific holidays is almost guaranteed to cause more trouble than it is worth. If you know your rules are reasonable and fair, then enforcing them is easier. With every rule ask yourself, “What does this rule accomplish?” If the answer isn’t “improve and preserve the curb appeal and value of our community” then it’s probably not a good rule.
Keep it simple.
Simple rules like “maintain landscaping with proper watering and trimming” are easy. But if you start complicating things by saying, “everyone needs to mow his or her lawn to a certain height or on a certain day”, you’ve gone too far. Keep your rules clear, simple, and easy to understand. Otherwise you’re begging for violations.
Stick with it.
Once you settle on a rule and communicate it, don’t go changing it several times a year. Outside of necessary changes, leave rules alone. You can’t expect residents to keep up with the rules if they are always changing.
Related: HOA Board Liability
We know no board member wants to play bad cop, but establishing, communicating and fairly enforcing rules will keep your community maintained and you’ll eliminate most misunderstandings. A board that is understanding and takes the time to work with residents is more effective and deals with less conflict.
